A tale of great products and not so good customer service...
My Musket and Tomahawk games have been suffering from a lack of buildings for the settlers to hide in when the rampaging Indians/French/British come calling so I was very tempted by some log cabins I came across produced by 4Ground. 4Ground's website
Technically these are listed under their Europe at War range and I guess are designed for use in Russia and Eastern Europe. I’m sure there are some architectural experts out there who will point out discrepancies in the roof design but I figured a shack is a shack and no one would really notice.
At £20 for 3 pre-painted cabins these represent really good value: they come in a flat pack assembly style and the main problem I had putting them together was that several pieces fell out of the frame before I could work out which was part A and which was part B! Luckily I had my son on hand who was after a favour and within an hour he’d built all three and assembled the pack of fences I’d also bought. The models look great and are shown here with some Blue Moon 18mm figures for comparison. They also smell really nice!!! There’s more than a hint of woodsmoke presumably thanks to the laser-cutting which certainly adds to the atmosphere when your Indians are trying to roast the settlers hiding inside!
Actually getting my hands on the cabins was a lot more complicated than building them though! I’d ordered them in mid-October and duly received confirmation from 4Ground that they’d received my order and then that it had been despatched. I was away for a week in Scotland and assumed they’d be waiting from me [or at the post office] when I got back. On my return there were some parcels to collect but sadly nothing from 4Ground.
Here’s where the customer service part went wrong. I’d discovered the T&Cs which let me know that if I’d spent £2 more I would have had it sent via courier but as I’d spent £28 I only qualified for normal Royal Mail post and a proof of posting certificate: not 4Grounds fault as it was clearly on their site although I was a bit gutted as it looked as though my parcel had gone astray and there would be little I could do. As we were now approaching a month from placing the order I emailed 4Ground... nothing. I called... they’d have a look and get back to me... then nothing. I called again asking for some kind of response... nothing [and nothing for the last week]. At this point my wife, out in the back garden with the dog discovered a parcel lying in a puddle by the back gate... the b***y postman had obviously lobbed it over the fence rather than leave it with a neighbour or taking it back. The packaging pretty much disintegrated when I brought it in but luckily the contents were sealed well inside and were intact.
All in all I’ve been left with pretty mixed feelings... the cabins are really great... some of the nicest I’ve seen and are really affordable . For the sake of a call or an email though 4Ground could have made me a much happier punter. As for the Post Office, I’ve logged a complaint but don’t really expect to hear back. Would I buy more... definitely... but I’ll try and make sure I’m around when they’re delivered!